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At www.heartgom.shop, we take pride in delivering your carefully curated fashion and lifestyle essentials with efficiency and care. Our team processes orders within 1-2 business days, ensuring your selections—whether they're wardrobe staples, accessories, or seasonal must-haves—are meticulously prepared for shipment. We partner with trusted carriers to maintain reliability across all destinations, prioritizing both speed and package integrity.
Processing times may vary slightly depending on order volume and product availability. Most orders are dispatched within 48 hours, with delivery timelines contingent upon your location and selected shipping method. Rural areas or remote regions may experience slightly longer transit periods. Rest assured, we continuously monitor shipments to minimize delays.
We offer tiered shipping options designed for flexibility:
Standard Shipping (10-15 Business Days): $15 for orders under $60.
Free Table Rate Shipping (5-10 Business Days): Automatically applied to orders totaling $60 or more.
Seasonal promotions may include temporary free shipping—check our homepage for updates.
We currently serve customers across North America, Europe, Australia, and select Asian countries. Due to logistical constraints, we’re unable to deliver to certain territories including but not limited to conflict zones and embargoed regions. During checkout, enter your address to confirm availability. For inquiries about specific locations, contact our support team.
Once your order ships, you’ll receive a confirmation email containing a tracking number and carrier link. Monitor your package’s journey directly through the carrier’s portal or via our Order Status page. For consolidated shipments, tracking updates may take 24-48 hours to activate after dispatch.
While rare, unforeseen delays can occur due to weather, customs, or carrier disruptions. If your shipment exceeds the estimated delivery window by 5+ business days, contact us at [email protected] with your order number. We’ll investigate promptly and provide solutions, including reshipments or refunds for lost packages, per our terms.
International orders may incur customs fees determined by your country’s regulations. These charges are the customer’s responsibility and are not included in our pricing. We declare all items at actual value to comply with global trade laws. For estimates, consult your local customs office—some regions impose thresholds for duty-free imports.
